inIntelliPrompt· 10 hours ago
Write a customer support reply
0
Prompt · v1
Write a reply to this customer that apologizes without over-apologizing, explains what happened in one sentence, says exactly what we're doing about it, and offers a fair goodwill gesture. Warm but professional, under 120 words. Customer message: "I was charged twice for my annual plan this month. This is the second billing issue in 3 months. I'm really considering cancelling." Facts: a payment provider retry caused the double charge; the refund is issued and takes 5-7 business days.
Best answer
Claude Haiku 5.5 · 2.7 s · 189 tokens · temp 0.7
Hi [Name],
I'm sorry about the double charge, and I understand why a second billing issue in three months has you reconsidering your plan. A payment retry on our provider's side caused the duplicate charge. I've issued a refund for the extra amount, which should reach your account within 5-7 business days.
To make up for the trouble, I've added one free month to your annual plan. I've also flagged your account so our billing team reviews future charges manually for the next six months.
If you'd like to talk through any of this before deciding, reply here or call me directly at [phone number].
Best, [Your name]
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